Cookie Policy

Cookie Policy

Effective: 9 October 2026

This Cookie Policy explains how Calmspire LTD (“Calmspire”, “we”, “us” or “our”) uses cookies and similar technologies when you visit or use our website, application and related online services (together, the “Service”).

This Policy should be read together with our Privacy Policy and Terms and Conditions.

Who we are

Calmspire is operated by Calmspire LTD, a company incorporated in England and Wales.

Company number: 16429147

Registered office: 124 City Road, London, England, EC1V 2NX.

If you have questions about our use of cookies or similar technologies, you can contact us at support@calmspire.co.uk

What are cookies?

Cookies are small text files that are placed on your device when you visit a website.

They allow a website to recognise your device and remember certain information about your visit.

We may also use technologies that perform similar functions, including:

• pixels;
• web beacons;
• software development kits (SDKs);
• local storage;
• device identifiers; and
• similar tracking or measurement technologies.

For simplicity, this Policy refers to these technologies collectively as “cookies,” unless a distinction is necessary.

Why does Calmspire use cookies?

Depending on how you use Calmspire, we may use cookies for purposes including:

• making our website and Service function properly;
• maintaining security;
• remembering your preferences;
• keeping you signed in;
• understanding how visitors use our website;
• measuring website performance;
• improving our products and services;
• remembering your cookie preferences;
• measuring the effectiveness of marketing campaigns; and
• supporting certain functionality provided by third-party services.

We do not use cookies simply because they are technically available. Where consent is legally required, we will ask for your consent before placing or using the relevant cookies.

Types of cookies we may use

Cookies can generally be divided into the following categories.

Strictly necessary cookies

These cookies are necessary for the operation, security or functionality of the Service.

They may allow us to:

• authenticate users;
• maintain a secure session;
• remember security settings;
• process requests;
• remember cookie-consent choices;
• prevent fraudulent activity; and
• provide functionality that you have specifically requested.

Because these cookies are necessary for the operation of the Service, they generally cannot be disabled through our cookie preference tool without affecting functionality.

Where permitted by applicable law, strictly necessary cookies do not require your consent.

Preference or functionality cookies

These cookies allow Calmspire to remember choices you make and provide enhanced functionality.

For example, they may remember:

• language preferences;
• region;
• display preferences;
• certain interface choices; or
• other settings you have selected.

Where required by law, we will ask for your consent before placing these cookies.

Analytics cookies

Analytics cookies help us understand how visitors use our website and Service.

For example, they may help us understand:

• how many people visit our website;
• which pages are visited;
• how visitors navigate the website;
• which features are used;
• how long visitors spend on particular pages;
• whether technical errors occur; and
• how the website performs.

We use this information to improve the Service and understand general patterns of usage.

Analytics information is not intended to provide us with a reason to identify individual users unnecessarily.

Where analytics cookies are not strictly necessary, we will request your consent before using them.

Marketing or advertising cookies

Where used, marketing cookies may help us understand the effectiveness of advertising and marketing activities.

They may be used to:

• measure advertising campaigns;
• understand how visitors arrive at our website;
• measure conversions; or
• provide relevant marketing experiences.

We will not place non-essential marketing cookies on your device without obtaining the consent required by applicable law.

Our cookie consent banner

When you first visit a Calmspire website that uses non-essential cookies, we may display a cookie consent banner.

Depending on the cookies we use, you may be given options such as:

• Accept all
• Reject non-essential cookies
• Manage preferences

You can choose which categories of non-essential cookies you wish to allow.

We will not treat your continued browsing alone as consent where applicable law requires a valid affirmative consent mechanism.

Withdrawing or changing your consent

Where you have provided consent for non-essential cookies, you can withdraw or change your preferences at any time.

You can do this through the Cookie Settings or Manage Cookies option available on our website, where provided.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.

Some strictly necessary cookies cannot be disabled because they are required for the website or Service to operate.

Cookies used by third parties

Some cookies or similar technologies may be placed by third-party service providers that provide functionality to Calmspire.

These third parties may include providers of:

• analytics services;
• payment services;
• authentication services;
• security services;
• communications services;
• customer-support tools; and
• other technical services.

Where a third-party processes personal data on our behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection law.

Some third parties may act as independent controllers for certain processing activities. Where this applies, their own privacy and cookie policies may also apply.

We do not permit third parties to use Calmspire cookies for purposes inconsistent with our agreements and applicable law.

Cookies and personal data

Some cookies may involve information that constitutes personal data under applicable data protection law.

Depending on the circumstances, information collected through cookies may include:

• IP address;
• device information;
• browser information;
• approximate location;
• unique identifiers;
• website activity;
• pages visited;
• interactions with the Service; and
• information concerning cookie preferences.

Where cookie information constitutes personal data, we process it in accordance with applicable data protection law and our Privacy Policy.

You should read our Privacy Policy for further information about:

• the personal data we collect;
• our lawful bases for processing;
• data retention;
• your data protection rights;
• international transfers;
• third-party processors; and
• how to contact us about privacy matters.

Cookies and wellbeing information

Calmspire provides an emotional wellbeing and self-management service.

Some information processed through the Service may relate to a user’s wellbeing.

We do not use ordinary website cookies as a means of collecting sensitive wellbeing information for advertising purposes without an appropriate lawful basis and, where required, your explicit consent.

Where a technology used within Calmspire processes information relating to a user’s wellbeing, we will assess that processing separately under applicable data protection law.

Our use of cookies does not change the purpose of Calmspire or convert the Service into a medical or clinical service.

App technologies

Mobile applications may not use traditional browser cookies in exactly the same way as websites.

Instead, applications may use technologies such as:

• SDKs;
• device identifiers;
• local storage;
• authentication tokens;
• pixels;
• software libraries; and
• similar technologies.

Where these technologies perform functions equivalent to cookies, we may refer to them collectively as “cookies” in our user-facing information.

The specific technologies used by the Calmspire mobile application may depend on the version of the application, operating system and third-party services integrated into the application.

Device and browser controls

Most web browsers allow you to control or delete cookies through their settings.

You may be able to:

• block all cookies;
• delete existing cookies;
• block third-party cookies; or
• receive a warning before cookies are stored.

However, blocking or deleting certain cookies may affect the functionality of Calmspire.

For example, disabling strictly necessary cookies may prevent you from:

• signing in;
• maintaining a secure session;
• accessing certain features; or
• using parts of the Service.

How long do cookies remain?

Cookies may be either session cookies or persistent cookies. Some features also use your browser's local storage, which works in a similar way.

Session cookies

These are temporary cookies that expire when you close your browser.

Persistent cookies

These remain on your device for a set period, or until you delete them.

Retention periods for the cookies we currently use

Name	Provider	Purpose	Type	Duration
CookieConsent	Cookiebot	Strictly necessary. Stores your cookie consent choices for this website.	HTTP cookie	1 month
twk_idm_key	Tawk.to	Preferences. Recognises your browser so the support chat works properly.	HTTP cookie	Session
twk_uuid_[id]	Tawk.to	Preferences. Remembers your chat visitor identity so previous conversations can continue.	HTTP cookie	180 days
TawkConnectionTime	Tawk.to	Statistics. Records connection timing for the support chat.	HTTP cookie	Session
twk_[id], twk_token_[id]	Tawk.to	Preferences. Stores chat widget settings and the chat session token.	Local storage	Until you clear your browser data
previousNav	Tawk.to	Statistics. Records page navigation for chat analytics.	Local storage	Session

After your consent choice expires, we will ask for your preferences again. You can change or withdraw your consent at any time through our Cookie Settings.

You can delete cookies and local storage at any time through your browser settings. We review the cookies we use regularly, and we keep them for no longer than is reasonably necessary for their purpose.

Session cookies

These are temporary cookies that normally expire when you close your browser or session.

Persistent cookies

These remain on your device for a specified period or until you delete them.

The precise retention period depends on the purpose of the cookie and the provider that places it.

We will seek to ensure that cookies are retained for no longer than reasonably necessary for their intended purpose.

Changes to this cookie policy

We may update this Cookie Policy from time to time to reflect:

• changes to the Service;
• changes to the cookies or technologies we use;
• changes to third-party providers;
• changes in applicable law or regulatory guidance; or
• changes to our privacy practices.

Where appropriate, we will notify you of material changes.

The “Last updated” date at the beginning of this Policy indicates when it was most recently revised.

Contact us

If you have questions about this Cookie Policy or our use of cookies, please contact:

Calmspire LTD

Email: hello@calmspire.co.uk
Registered office: 124 City Road, London, England, EC1V 2NX.

Company number: 16429147

Your cookie choices

You can manage your non-essential cookie preferences through our Cookie Settings at any time.

Essential cookies: These are required for the Service to operate and cannot generally be switched off through our consent tool.

Optional cookies: These will only be activated where you have provided the consent required by applicable law.

© 2026 Calmspire LTD. All rights reserved.